Frequently asked questions
What kind of products does The Boring Foods Company sell?

We sell clean, minimally processed food products, spices, and traditional wellness ingredients meant for everyday cooking and general nutrition.

Our products are intended for general wellness and dietary use only and are not medicines.
Are your products meant to treat or cure any disease?

No. Our products are not intended to diagnose, treat, cure, or prevent any disease. They are food products meant to support everyday nourishment as part of a balanced diet.

If you have a medical condition, are pregnant, nursing, or under treatment, please consult your doctor before consumption.
Are your products safe to consume?

Yes, all our products are sourced, processed, packed, and distributed in compliance with applicable FSSAI food safety regulations.

You will find:

  • Ingredients
  • Net weight
  • Storage instructions

Shelf life on each product’s packaging and product page.
Do your products contain allergens?

Our products may be processed in facilities that handle nuts, spices, dairy, and other common allergens.
If you have known allergies, please check the ingredient list carefully before ordering.

Ordering & Payments
How can I place an order?

You can place an order directly through our website:theboringfoodscompany.com by adding products to your cart and completing checkout.
What payment methods do you accept?

We accept:

  • UPI
  • Debit Cards
  • Credit Cards

All payments are processed securely via PhonePe.
Do you offer Cash on Delivery (COD)?

No. We currently accept prepaid orders only.Cash on Delivery (COD) is not available.
Is it safe to make payments on your website?

Yes. All transactions are processed through RBI-compliant secure payment gateways.
We do not store your card or UPI details on our servers.

Shipping & Delivery
Where do you deliver?

We currently deliver only to select Metro cities in India. Serviceable pin codes will be shown at checkout.
How long will my order take to arrive?

Estimated delivery timelines after dispatch:

  • Metro cities: 3–5 business days

Timelines may vary due to courier delays, weather, holidays, or unforeseen circumstances.
How will I track my order?

Once your order is shipped, you will receive tracking details via email and/or SMS.
What happens if my address is incorrect?

Please ensure your shipping address and contact details are entered correctly at checkout.
We are not responsible for delivery failures due to incorrect or incomplete address details.

Returns, Refunds & Replacements
Do you accept returns?

Because we sell consumable food products, we do not accept general returns.

However, we do accept return/replacement/refund requests only if:

  • The product is damaged
  • The package is tampered with
  • You received a wrong item

There is a missing item
How soon must I report a problem?

You must report any eligible issue within 48 hours of delivery by emailing us with photos/videos of the issue.

Requests after 48 hours may not be eligible.
How do I raise a return or refund request?

Please email:
📩 team@boringfoodscompany.com

Include:

  • Your Order ID
  • Clear photos/videos of the product and packaging
  • A short description of the issue
How long will it take to receive my refund?

Once approved, refunds are processed to the original payment method within 5–10 business days.

Actual credit time may vary depending on your bank or payment provider.
Can I cancel my order?

Orders cannot be cancelled once shipped.
Cancellations before dispatch may be approved at our discretion.

Storage & Usage
How should I store your products?

Each product has specific storage instructions mentioned on its packaging. Please store products in a cool, dry place away from direct sunlight, unless otherwise stated.
Where can I find expiry or shelf-life information?

Shelf life and expiry details are mentioned on the product packaging.
You may also refer to the product description on the website.

Business & Compliance
Who operates The Boring Foods Company?

The Boring Foods Company is operated by:

Agsto Foods Private Limited Gurugram, Haryana, India FSSAI Lic. No: 10825999000929
How can I contact customer support?

You can reach us at:
📩 team@boringfoodscompany.com

Our support team will respond during business hours.
Where can I find your legal policies?

You can access our:

  • Privacy Policy
  • Terms & Conditions
  • Shipping Policy
  • Returns & Refunds Policy

through the links in our website footer.