Privacy policy

Last Updated: 7/12/2025

This Privacy Policy describes how Agsto Foods Private Limited, operating the brand The Boring Foods Company (“Company”, “we”, “us”, or “our”), collects, uses, stores, and discloses your personal information when you access or use our website boringfoodscompany.com (“Site”), purchase our products, or otherwise interact with us (“Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

a. Information You Provide Directly

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction details

  • Account login information (if applicable)

  • Customer support communications

Providing this information is voluntary, but some information is required to process your orders and provide services.

b. Information Collected Automatically

We automatically collect certain technical information including:

  • IP address

  • Browser type and device information

  • Website usage data

  • Cookies and tracking data

This data helps us improve user experience and prevent fraud.

c. Information from Third Parties

We may receive information from:

  • Shopify (our ecommerce platform)

  • PhonePe and other payment gateways

  • Courier and logistics partners

  • Marketing and analytics tools

2. Consent for Sensitive Personal Data

By using our Services and providing your information, you explicitly consent to the collection, use, storage, and processing of your personal data, including sensitive personal data such as financial information, in accordance with this Privacy Policy and applicable Indian laws.

3. How We Use Your Information

We use your information for:

  • Order processing and fulfillment

  • Payment processing

  • Shipping and delivery

  • Customer support

  • Marketing communications (email/SMS; WhatsApp only if explicitly opted-in in the future)

  • Fraud detection and security

  • Legal compliance and regulatory requirements

  • Website and product improvement

4. Payments & Data Security

All payments are processed through RBI-compliant, secure payment gateways such as PhonePe.

We do NOT store your full debit/credit card details on our servers.
All transactions are encrypted using industry-standard security protocols.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic and user behavior

You may disable cookies through your browser, but this may affect certain site functions.

6. Disclosure of Personal Information

We may share your information only with:

  • Payment processors (PhonePe, etc.)

  • Courier and logistics partners

  • IT and website service providers

  • Legal or regulatory authorities if required by law

We do NOT sell, rent, trade, or commercially exploit your personal information.

7. Health Information Disclaimer

We do not intentionally collect medical or health data. Any health-related information you voluntarily provide is treated as general information and not as medical data.

Our products are food supplements and traditional wellness ingredients, not medical treatments.

8. User-Generated Content

Any reviews or content you post on public sections of the Site become publicly visible. We are not responsible for misuse of publicly shared information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment

  • Legal compliance

  • Dispute resolution

  • Accounting and taxation requirements

11. Data Security

We implement reasonable security practices to protect your data. However, no system is perfectly secure, and we cannot guarantee absolute security.

12. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify affected users and relevant authorities as required under applicable law.

13. Your Rights

Subject to applicable Indian law, you may:

  • Access your personal data

  • Request correction

  • Withdraw consent

  • Request deletion (subject to legal obligations)

Requests can be sent to: team@boringfoodscompany.com

We may verify your identity before fulfilling requests.

14. Marketing Communications

You may opt out of promotional communications at any time using the unsubscribe option in our emails or by contacting us directly. Transactional messages related to your orders will continue as required.

15. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

16. International Data Transfers

Your information may be processed outside India by our service providers.
 All payment data of Indian users is processed in accordance with RBI data localization requirements.

17. Grievance Officer 

In compliance with the Information Technology Act, 2000 and IT Rules, 2011:

Grievance Officer: Anvi Bahl
Email: team@boringfoodscompany.com
Address: Plot 93, Sector 44, Gurgaon – 122003, Haryana, India

Complaints will be acknowledged within 48 hours and resolved within 30 days.

18. Contact Information

Agsto Foods Private Limited
 Plot 93, Sector 44, Gurgaon – 122003, Haryana, India
 Email: team@boringfoodscompany.com