Refund policy

RETURNS & REFUND POLICY

Last Updated: 7/12/2025

This Returns & Refund Policy governs all purchases made on boringfoodscompany.com, operated by Agsto Foods Private Limited (“we”, “us”, “our”).

By placing an order on our website, you agree to the terms of this policy.

1. No General Returns for Food Products (Category-Specific Rule)

Due to the nature of our products being consumable food items, we do not accept returns or offer refunds for reasons such as change of mind, taste preference, or incorrect ordering by the customer.

This is in the interest of:

  • Food safety

  • Hygiene

  • Consumer health protection

2. Exceptions Where Returns / Replacements Are Accepted

We will accept a return, replacement, or refund only in the following cases:

  • The package was damaged or tampered with at the time of delivery

  • You received a defective product

  • You received a wrong product

  • There is a missing item in the order

No other return requests will be entertained.

3. Mandatory Timeline for Reporting Issues

You must notify us of any eligible return/refund issue within 48 hours of delivery.

Requests raised after 48 hours will not be eligible for return, replacement, or refund.

4. How to Raise a Return or Refund Request

To initiate a request, email us at:

team@boringfoodscompany.com

Your email must include:

  • Order ID

  • Clear photos or video of:

    • The outer packaging

    • The inner product

    • The issue clearly visible

  • A brief description of the issue

Incomplete requests may be delayed or rejected.

5. Verification & Quality Check

All eligible requests will be:

  • Reviewed by our quality control team

  • Verified based on the evidence provided

We reserve the right to:

  • Approve a replacement

  • Approve a refund

  • Reject the claim if it does not meet the policy criteria

Our decision shall be final and binding. 

6. Replacement vs Refund

Once a claim is approved: 

  • Replacement will be delivered in 7 business days for:
    • Wrong item delivered
    • Transit-damaged shipment (where stock is available)
  • Refund will be initiated when:
    • The replacement product is unavailable
    • The product is deemed unfit for consumption
    • The same issue occurs again in a replacement order

7. Return Pickup (If Applicable)

If a physical return is required:

  • We will arrange a reverse pickup at our discretion

  • The product must be:

    • Unused

    • In original packaging

    • With all labels intact

We reserve the right to refuse pickup if hygiene or safety is compromised.

8. Refund Processing Timelines

Once a refund is approved:

  • Refunds will be processed to the original mode of payment only

  • Credited  time: 5–10 business days

  • Bank or payment gateway delays are beyond our control

9. Prepaid Orders Only

All orders on our website are prepaid only.
We do not offer Cash on Delivery (COD).

All refunds will be issued only to the original prepaid method (PhonePe/UPI/Debit/Credit Card).

10. Orders Returned Due to Customer Error

If an order is returned to us due to:

  • Incorrect address

  • Incomplete address

  • Customer unavailable

  • Refusal to accept delivery

The customer will be responsible for:

  • Original shipping charges

  • Return-to-origin (RTO) charges

  • Any re-shipping cost (if requested)

Refunds, if approved, will be processed after deducting these charges.

11. Cancellations

  • Orders cannot be cancelled once shipped.

  • Cancellations before dispatch may be allowed at our discretion.

12. Force Majeure & Logistics Limitations

We are not responsible for refunds or replacements arising due to:

  • Natural disasters

  • Government restrictions

  • Courier force majeure events

  • Strikes or network disruptions

13. Legal Rights & Consumer Protection

This policy is subject to applicable Indian consumer laws.
Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019.

14. Contact for Return & Refund Queries

For all return, refund, or replacement requests, contact:

Agsto Foods Private Limited

Plot 93, Sector 44, Gurgaon, 122003, Haryana, India
Email: team@boringfoodscompany.com